Returns & Exchanges

At Divoom, we stand by the quality of our innovative audio and pixel art products. If you are not completely satisfied with your purchase, you may return your item within 30 days of delivery for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Contact our support team at [email protected] with your order number and the specific reason for your return to receive a Return Merchandise Authorization (RMA).

• 2.
  Prepare the Package

  Securely pack the device in its original packaging, including all cables, manuals, and accessories to ensure the item is protected during transit.

• 3.
  Ship to Divoom

  Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number for reference.

• 4.
  Quality Inspection & Refund

  Once our technicians inspect the returned unit, we will process your refund or ship your replacement within 5-7 business days to your original payment method.