Frequently Asked Questions
Everything you need to know about your Divoom audio experience.
What is the standard shipping time for Divoom products?
We typically process orders within 1-2 business days. Depending on your location, standard international shipping takes between 7 to 15 business days to arrive.
Do Divoom pixel art speakers come with a warranty?
Yes, all Divoom hardware products carry a 12-month limited warranty from the date of purchase, covering any manufacturing defects in materials and workmanship.
How do I sync my device with the Divoom companion app?
Download the 'Divoom' app from the App Store or Google Play. Ensure your smartphone's Bluetooth is enabled, turn on your Divoom device, and follow the in-app prompts to pair and start creating pixel art.
What is your return policy for unsatisfactory items?
We offer a 30-day return policy. If you are not completely satisfied with your purchase, you can return the item in its original packaging and condition for a full refund or exchange.
Are Divoom speakers compatible with all Bluetooth devices?
Our speakers utilize universal Bluetooth technology and are compatible with most smartphones, tablets, and laptops. Some models also support AUX input and SD card playback for non-Bluetooth devices.
How do I update the firmware on my Divoom device?
Firmware updates are managed through the Divoom app. When a new version is available, you will receive a notification within the app while your device is connected via Bluetooth.